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Short, step-by-step guides to get the most out of your loyalty card.

Getting started

Create your card, publish it and get your first customers.

Create your loyalty cardFrom sign-up to a published card in a few minutes: programme type, reward, design and a link for your customers. The dashboard quick wizardFive or six questions to get your card ready: what you offer, logo, stamp design, photo, colours and done. Getting your first customersWhere to put the QR code, what to say at the till and how to share your link so the card takes off in the first weeks. How your customers sign upWhat your customer sees when they scan your QR code: a short form, their card in the wallet and your app, with nothing to download.

Card and programme

Design, stamps, points, rewards and rules.

Designing the cardLogo, photo, colours, background, stamp design and texts: everything changes live and saves itself. The stamp designMore than 170 drawings ordered by type of business, or your own icon in PNG or SVG. Choosing the programme typeStamps, points, cashback, tiers, fixed discount, coupon, prepaid pass, membership or gift card: which suits your business. Stamp card rulesNumber of stamps, halfway reward, daily maximum, expiry, welcome, birthday and bring-a-friend stamps. Rewards and redemptionsHow customers know they have a reward and how it’s redeemed at the counter without mistakes.

At the counter

The scanner, your team and how stamps are added.

Using the scannerAdd stamps, add points, redeem rewards and sign up customers from any phone, with no devices. Your team and their permissionsInvite your team by email: managers see the dashboard and the scanner; everyone else, just the scanner. Several locationsOne card for all your locations, with each one’s team and the address for the nearby notification.

Your customers

Sign-ups, importing, exporting and their data.

Import customers from another programmeUpload a spreadsheet (.xlsx) or a CSV with your customers and their balance: we detect the columns and nobody is duplicated. Export your customersDownload your customers in a file whenever you like: the data is yours. Each customer’s profileBalance, visits, history, notes and manual stamp or points adjustments.

Notifications and campaigns

Wallet messages, automatic notifications, reviews and games.

Automatic notificationsWelcome, one to go, reward ready, birthday, we miss you and expiring stamps: turn them on once and they send themselves. Sending a campaignA message to the wallet, their app and by email, now or scheduled, to everyone or a group of customers. Getting Google reviewsYour app asks your regulars for a review from the visit you choose, and you get a QR code for the counter. Games and “bring a friend”Scratch cards to bring them back sooner and an invite code so they bring their friends. Everything is handed out automatically.

Your app and the marketplace

Your customers’ app and the business directory.

Your customer appThe branded app your customers have: their card, rewards, your messages, your menu, offers and links. Menu with prices and offers in your appAdd your menu or services with prices, offers with photos for everyone and buttons to order or book. Installing the app on the phoneYour customers can add your app to their home screen, with your logo, without going through any store. The business directoryPeople in your area discover your business at fidelizando.io/comercios and get your card from there. Free on all plans. Posters, stickers and your QR codeA4 poster, table stand, stickers and small cards with your QR code, logo and colours, ready to print.

Integrations

Your website, your online shop, Zapier and the API.

Adding sign-up to your websiteA button or the full form for WordPress, Wix, Shopify or any website, with an HTML block. Connecting Shopify or WooCommerceEvery paid order adds to the customer’s card by their email: one stamp per order or the points for the amount. Zapier, Make and the APIConnect your till, your CRM or your spreadsheets: add stamps from another app and get notified when something happens.

Account and billing

Plans, payments, privacy and security.

Plans and pricingBasic, Pro and Multi-location, monthly or yearly, a 14-day trial with no card and extra locations and scanners. Payments, invoices and changing planPay by card, download your invoices, change plan or cancel whenever you like, with no minimum term. Privacy and GDPRWho is responsible for the data, how consent is stored and what rights your customers have. Switching to Fidelizando from another programmeBring your customers with their balance from paper cards, a spreadsheet or another app, without them losing anything.

Would you rather we told you?Write to us at hola@fidelizando.io and we’ll reply the same working day.

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